Telecruize Communication is an emerging BPO (Telemarketing/Call Centre) and IT solutions provider based in Islamabad, Pakistan. Our aim is to become a world-class service provider. We promote employee support and a team oriented environment, as our employees are a valuable asset to the expansion and growth of our company.

Job Title: IT technical support officer

Full Time Job

Attractive Salary package will be offered.

Duties will include the following,

installing and configuring computer hardware operating systems and applications;

monitoring and maintaining computer systems and networks;

talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

troubleshooting system and network problems and diagnosing and solving hardware or software faults;

replacing parts as required;

providing support, including procedural documentation and relevant reports;

following diagrams and written instructions to repair a fault or set up a system;

supporting the roll-out of new applications;

setting up new users' accounts and profiles and dealing with password issues;

responding within agreed time limits to call-outs;

working continuously on a task until completion (or referral to third parties, if appropriate);

prioritising and managing many open cases at one time;

rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;

testing and evaluating new technology;

conducting electrical safety checks on computer equipment.