| Job Title: |
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IT Service Desk Engineer (Contractual) |
| Category: |
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Operations |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Bachelors Degree in Computer Sciences or Information Systems. IT certification i.e MCP, MCSE, CCNA will be an added advantage. |
| Career Level: |
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Officer |
| Minimum Experience: |
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1 Year |
| Salary Range: |
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PKR 0 to 0 per Month |
| Apply By: |
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Dec 29, 2014 |
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| Job Description: |
| Job Purpose:
The primary responsibility of this position is to provide first level technical support. He/She will respond to end user inquiries regarding trouble with networks, platforms, servers and applications.
Job Requirements:
- Provide a single point of contact for end users to ensure proper computer operation so that the user can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end-user help request.
- Work with customers to understand requirements and expectations and to respond to questions from users
- Respond to requests for technical assistance in person, via phone and electronically.
- Enter requests service desk application
- Prioritize requests appropriately
- Apply problem solving and trouble shooting techniques to inquiries received from users regarding hardware, software, hardware and networking services
- Learn fundamental operations of commonly used software, hardware and other equipment
- Assign incidents requiring in depth analysis to appropriate level 2 group for resolution
- Follow standards service Desk operation procedures
- Manage entire resolution process for user incidents
- Present and explain IT Support Policies
Team Responsibilities:
- Actively participate in regularly scheduled service desk team calls
- Assist in training new employees on the use of service desk software, hardware and applications and other networked equipment
- Pro-actively support IT and customer support changes and initiatives
- Manage assigned projects to completion and meet deadlines
Skill Set Required:
- Knowledgeable regarding computer hardware, software, including the interconnections of components, computer systems and peripherals
- Knowledgeable regarding basic computer software applications including Operating systems, MS Office application, E-mail, internet and multimedia technology and database structure design
- Knowledgeable with networking as well as in configuring and using various mail clients and IP based desktop connections to an Ethernet network
- Working knowledge of hardware and applications not limited to, but including Windows 2003 server, Windows XP and Windows 2007.
- Professional and MS Office 2007/2010
- Preferred experience of Service Desk and Support Applications
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| Company Information |
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Company Name: Warid Telecom Pvt Ltd
Company Description:
Warid Telecom is a joint venture between Abu Dhabi Group & SingTel Group. Abu Dhabi Group entered into a strategic alliance with Singapore Telecom. Subsequent to this transaction in July 2007, telecom giant SingTel acquired 30% percent equity stake in Warid Telecom, Pakistan. This partnership is part of a strategy to support Warid Telecom's continued growth and to enhance its market position. Abu Dhabi Group, one of the largest business groups in the Middle East and the single largest foreign investor in Pakistan. It has diversified business interests, offering strong financial resources and extensive management expertise that result in commercial success for several institutions.
Success of Warid Telecom is determined by its success in operating as a unified team. We have to earn the trust and respect of our customers everyday in order to be the primary choice of our customers. Our success is guaranteed by creative and productive employees who are empowered to make suggestions. Every job at Warid is critically essential to fulfill the overall mission of the company.Our primary goal at Warid, as an employer is, is to live our vision and focus on providing exemplary customer care for both internal and external customers. We achieve this goal by having dedicated, hardworking and committed workforce. Warid Telecom's management aims to provide every employee with the tool to professionally groom and develop as highly successful professional while achieving their career goals.
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