The Branch manager is to provide leadership for continuous development and growth in the assigned market playing a pivotal role in implementation and improvement of all operational plans and strategic objectives. He must meet outreach targets with quality Customer Services while bringing high quality business, financial services promoting overall ownership accountability whilst maintaining core profitability.

Duties Tasks

• Manage delivery of products and services in the branch and aligned units to ensure progress toward the strategic and operational plans that support maximum outreach

• Manage branch operations including marketing/sales efforts, business analysis, client screening, loan disbursements, payment collection, savings (if applicable), etc.

• Control the level of efficiency and accuracy in all back office operations

• Manage branch level administrative department to support operations and maximum customer satisfaction.

• Support the design, testing, and rollout of new / revised products and services as required.

• Responsible of screening asset files as monitor customer credit appraisals, branch PAR and control the OD numbers.

• Daily monitoring of MIS on LOs working in the individual branch(mobilization,2H,F2F, field visits)

Staff Management and Development

• Review corporate goals and objectives and align individual and team goals with the organization

• Assure that subordinates have a clear understanding of what performance results and behaviors are expected from them through regular meetings to review progress on the approved plans and exchange feedback

• Obtain feedback from internal and external customers, team members, coworkers concerning employee performance

• Address issues arising from daily operations, make adjustments in previously set performance plan if need be

• Timely conduct performance appraisal sessions according to the organizations established procedures

• Create and maintain positive working environment to the highest ethical level; promote mutual respect, understanding, trust and cooperation among all team members;

Risk Management

• Implement effective internal audit activities.

• Respond to audit and compliance reports in a timely fashion. Follow up on audit findings and implement-accepted recommendations.

• Monitor high risk accounts which may be written off in future and resolve write off portfolio at branch level

• Responsible for all branch issues related to administrative matters such as security, construction etc.

Deposit

• Responsible for overall branch deposits targets and maximize branch business as per assigned targets. Management of Branch deposits portfolio on both volume and customer base.

Skills

• Business Acumen

• Strong Analytical Skills

• Good Interpersonal Skills

• Customer Services

• Attention to detail

• Time Management

• Excellent in Microsoft excel, word and PowerPoint

• Excellent communication skills (verbal and written)