| Job Title: |
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Business Center Executive |
| Category: |
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Business Development |
| Job For: |
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Student/Alumni |
| Total Positions: |
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1 |
| Job Location: |
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Hyderabad |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Hold at least a Bachelor’s Degree |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
3 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Aug 3, 2015 |
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| Job Description: |
The Ideal Candidate Should
- Hold at least a Bachelor’s Degree
- Have at least 3 - 4 years of relevant work experience
Job Description
- Meeting the service KPIs defined for Service Centers
- Focus on customer retention and prevention of future churn
- To remain updated on all current policies, procedures, promotions, products, and value added services offered by the company
- Provide feedback to supervisors on important issues/problems by the customer to ensure customer retention.
- Take ownership and ensure resolution of customer complaints
- Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of company
- To handle all customers in accordance with the established Customer Handling Standards and Standard Operating Procedures
- To attend training and development programs as and when assigned by the supervisor.
- Achieving the sales / Vas targets assign by the company
- Always welcome other office related activities assign by the supervisor
Essential Skills:
- Good communication skills & presentation skills
- Excellent analytical & problem solving skills
- Sound coordination and follow up skills
- Proficiency in MS Office Suite
Desirable Skills:
- Sound co-ordination and follow up skills
- Ability to meet deadlines under pressure
- Ability to work on MS Office suite
- Ability to plan and organize tasks effectively
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| Company Information |
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Company Name: Jazz
Company Description:
Jazz is Pakistan's leading telecom service provider, spearheading service excellence and product innovation in the country. With a subscriber base above 50 million and a legacy of more than 20 years, Jazz maintains market leadership through cutting-edge, integrated technology, the strongest brands and the largest portfolio of value added services in the industry. Housing a nation-wide network of contact centers and an unparalleled fibre optic backbone of more than 10,000 kilometers,
Jazz has already invested billions of dollars in the country to date. It also provides uninterrupted countrywide connectivity, unmatched customer services and international roaming in over 150 countries. As a responsible entity, the company passionately supports education, health and environmental initiatives and promotes sustainable business practices.
Jazz offers exclusive personalized tariff plans that empower customers and cater to the communication needs of a diverse group of people, from individuals to businessmen to corporate and multinationals. Through its innovative services and products, Jazz is set to bring about a digital revolution that will enable and transform societies towards a more progressive Pakistan.
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