| Job Title: |
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Client Care & Customer Support Officer |
| Category: |
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Client Services |
| Job For: |
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Student/Alumni |
| Total Positions: |
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3 |
| Job Location: |
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Lahore |
| Gender: |
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Both |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Required Travel: |
|
Not Required |
| Salary Range: |
|
PKR 45,000 to 60,000 per Month |
| Apply By: |
|
Dec 27, 2015 |
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| Job Description: |
Client Care & Support Executive:
- Our Support & Success team is the first point of contact for our Customers from United States with service or technical issues.
- We are seeking individuals who are dedicated to providing excellent customer service to our US based customers and are enthusiastic about problem solving with a positive attitude.
- The ideal candidate should have the ability to communicate in English language and engage clients with their outgoing, but strong personality while using their polite verbal communication skills.
- It is also important that this person has strong grip on English language, Grammar and US or atleast no-accent.
- You are a results-oriented individual responsible for providing excellent customer support over live chat, email, phone calls and Helpdesk.
- We receive hundreds of queries over Live Chat, Email and Phone call. Some are of general nature and some are related to the technical aspect of our software. You should be able to handle both.
- Develop and improve proactive support Journeys for common problems experienced by customers
- Speak to users about technical issues in a way they can easily understand
- The Company currently has several hundred thousand users using our software in over 86 countries.
- This is an exciting opportunity for a tenacious and ambitious Client Executives to join a new, fun and fast growing team and a rare chance to truly impact a company that is transforming the online workforce management industry, while building a career in Customer Services.
- This role offers great visibility across the whole sales and support processes and exposure to the best support and selling resources at Humanity.
- The right individual could find this role to be a great learning platform for advancement into future high performance direct sales executive responsibilities or as a career in itself.
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| Required Skills: |
REQUIRED SKILLS
At least 4 years of customer support experience
Ability to work independently and make decisions
Demonstrated ability for managing priorities in a fast-paced environment
A strong sense of empathy for the customer, high attention to detail and ability to troubleshoot systematically
Excellent written and verbal communications skills
Proficient with Zendesk, JIRA, Zopim and Intercom
Detail oriented and process focused |
| Company Information |
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Company Name: Humanity™
Company Description:
Humanity is a cloud-based workforce management software fueled by a commitment toward innovation, iteration, and a customer-centric approach. Headquartered in San Francisco, with offices around the globe, we are connected by a culture that promotes creativity, teamwork, and transparent leadership. Our team members enjoy fun perks, like 20 paid days off per year, an employee travel program, a vacation club, flexible work schedules, gym reimbursement and a Kindle book club.
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