• Generate and implement social media strategies and marketing campaigns supporting the business prospects and increasing traffic across social media platforms.
• Campaign management on Twitter, Facebook, YouTube, LinkedIn, Snap chat and Google+ on a daily bases.
• Strong research, innovation, unique campaign ideas and execution.

• Monitor the social media platforms; keep up to date with any social media trend.
• Familiar with social media trends and benefits it offers to a company’s online reputation. 
• Able to generate maximum traffic to social media posts and website using various social media optimization techniques.
• Familiar with measurement and analytics tools used for evaluating social media optimization results.
• Highly communicative with strong interpersonal skills.
• Background in campaign strategy and targeted digital communication.
• Strong organizational and time management skills — ability to set priorities, multitask and meet deadlines in a fast-paced work setting.
• Proposes new ideas and concepts for social media content.
• Manages social media communications.

·    Answering complex questions on function and usage of products.

• Investigating, managing, tracking and closing client support issues, related to product.
• Conveying customer feedback to product development staff
• Performing the role of primary support liaison between company and customer.
• Resolves client’s questions or problems and product functionality.
• Handle FAQs related to products.
• Address client problems through effective listening skills, positive action, information gathering and proposing solution.
• Promotes and maintains a high quality, professional, service oriented company image among users.