As a Shift Manager cover a wide range of responsibilities to ensure the smooth operation and success of the establishment.

Key Responsibilities

• Ensure restaurant readiness before opening for customers using manager walk.
• Directly supervise team members during assigned shifts and also assign duties to the shift staff.
• Conduct table follow-up to make sure customers are having a good experience.
• Provide clear instructions and guidance to staff to ensure tasks are completed efficiently during his shift.
• Make sure to adhere to opening and closing SOPs.Motivate and encourage team members to maintain high levels of performance.
• Ensure staff grooming during his shift (FOH, BOH, and Delivery).
• Oversee all aspects of restaurant operations during the shift.
• Ensure compliance with company standards, policies, and procedures.
• Conduct pre-shift briefing with staff during his shift.
• Monitor food preparation, quality, and presentation to meet customer expectations.
• Address any issues or challenges that arise during the shift promptly and effectively.
• Ensure speed of services during his shift.
• Ensure excellent customer service is provided at all times.
• Coordinate with RGM regarding Repair & Maintenance issues.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Coach staff on customer service best practices and ensure they are followed.
• Assist in training new team members and ensure they are familiar with procedures.
• Coordinate with the RGM to ensure adequate stock levels.
• Minimize waste and control costs related to inventory management.
• Receive and store supplies effectively during shift.
• Ensure compliance with health and safety regulations and standards.
• Conduct regular inspections to identify potential hazards and address them promptly.
• Coach staff on proper food handling, safety procedures, and sanitation practices.
• Conduct team member observations and provide feedback to make improvements.