Oversee day-to-day operations of the terminal facility.

Ensure timely arrival, departure, and dispatch of all vehicles.

Supervise operational staff, including attendants, loaders, cleaners, and support teams.

Maintain a clean, safe, and customer-friendly terminal environment.

Handle customer complaints and provide immediate solutions..

Check vehicle readiness, cleanliness, and basic maintenance before departure.

Coordinate with maintenance teams for vehicle issues or breakdowns.

Ensure compliance with operational SOPs, safety guidelines, and company policies.

Prepare daily operational reports and share with management.

Manage emergency situations calmly, including delays, overcrowding, or accidents.

Maintain stock of operational supplies and ensure timely replenishment.

Train new operational staff and guide them on duties and procedures.