We are looking for a Customer Support Executive to join our growing travel and tourism team. The ideal candidate is passionate about delivering excellent customer service, enjoys helping travelers, and can handle queries with professionalism and empathy.

Key Responsibilities

• Manage inbound calls, emails, and live chats in a timely and professional manner.


• Communicate effectively with customers to understand their travel needs and offer suitable solutions.


• Negotiate and arrange flight tickets, hotel bookings, and other travel services with customer-friendly terms.


• Identify customer needs, clarify information, and resolve issues efficiently.


• Build and maintain positive relationships with customers, ensuring repeat business and satisfaction.


• Meet individual and team performance targets while maintaining a positive attitude.

Requirements

• Excellent spoken and written English communication skills.


• Prior experience in a customer service or travel consultancy role is a strong plus.


• Strong phone etiquette, verbal communication, and active listening skills.


• Minimum education: Intermediate / A-Level (Bachelor’s degree preferred).


• Ability to work in flexible shifts and under pressure.


• A positive, energetic, and customer-focused attitude.


• Long-term commitment and reliability.

Skills and Competencies

• Customer service and problem-solving


• Negotiation and sales techniques


• Fluency in English (spoken and written)


• Strong interpersonal skills and teamwork

Job Details Industry: Travel, Tourism & Transportation Functional Area: Sales & Business Development Career Level: Experienced Professional Experience Required: 1–2 years Gender: No preference

Why Join Us

• Work with a dynamic, supportive, and multicultural team.


• Opportunities for professional growth and training in the travel sector.


• Attractive compensation and performance-based incentives.